Utility Customer Service | 317 W. College St. | P.O. Box 534045 | Grand Prairie, TX 75053-4045
Phone 972-237-8200 | Fax 972-237-8206 | E-Mail
Residential Water Service Application
Security deposits are required on all water accounts. The deposit must be paid before water service will be activated. When your deposit is paid before 3:00pm water will be turned on the next business day, after 3:00pm will be two business days later. Service orders are worked Monday-Friday.
In order to avoid a delay in service, please be sure that all water connections are in the off position.
Our servicemen will allow approximately 10 gallons to pass through the meter before declaring an Open Line. If he is unable to leave the water on, a notice will be left on your door and it will be necessary to call our office and schedule an appointment to meet the serviceman. If calling before 3pm, the next available time our serviceman will be in your area will be the following work day. After 3pm the service will be delayed 2 working days.
A service charge may be applied for multiple trips.
Some things commonly overlooked especially in homes that have been vacant;
Ice maker connections
Hot water heater pressure relief valves (if empty)