Transit | 1821 W Freeway | Grand Prairie TX 75051 | Phone 972-237-8546 | Fax 972-237-8544 | E-mail
The city's "Grand Connection" transit system serves those who are at least 60 years of age or have a physical or mental disability. Visit the Transit FAQ page for answers to questions about public transportation in Grand Prairie.
If you are 60 years or older, you must provide proof of age (a copy of your state issued drivers license, a stated issued identification card or a birth certificate will meet this requirement).
An individual with a physical or mental disability, must have a physician or your licensed health care professional complete and verify Part V of the application.
If you are a Medicaid applicant, please mark it on the application. We will verify your Medicaid status with the Texas Department of Health and Human Services Transportation Department.
Complete all applicable sections as described in Part VI of the application (Spanish Application). You must sign the application and have a witness sign the application before it will be processed.
To obtain an application (Spanish Application) including your name and complete address on the voice mail—an application will be mailed to you. You may visit the Transportation Services Department, located in the city’s Development Center at 206 West Church Street or at the Dispatch Office, located in the city’s Equipment Services Center at 1821 West Freeway.
Once the application is completed, mail the original completed application and all qualification documentation to:
The Grand Connection
City of Grand Prairie Transit Service
P.O. Box 534045
Grand Prairie, TX 75053-4045
You may also fax the application to us to get a faster start on the approval process, but we must have the original for our records. Our fax number is: 972-237-8544.
Once your application is received, we will review the application for qualifications. A letter will be mailed to you from The Grand Connection — this will be your verification of approval for ridership. Upon receipt of the letter, you may begin requesting service for your medical/dental appointments, school, work, grocery shopping or Nutrition Program trips within the city limits of Grand Prairie. If you have any questions regarding your letter, please do not hesitate to contact us.
Notifying the Public of Rights Under Title VI
The City of Grand Prairie, Texas
The City of Grand Prairie (The Grand Connection) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Grand Prairie (The Grand Connection).
For more information on the City of Grand Prairie (The Grand Connection) civil rights program, and the procedures to file a complaint, please contact 972-237-8546 or email firstname.lastname@example.org or visit our Customer Service Center at 1821 Highway 161 Grand Prairie ,Texas 75051 between the hours of 8:00 AM and 5:00 PM, Monday – Friday.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
If information is needed in another language, contact 972-237-8546.