New Water Utility Customer Portal Coming Soon
The City of Grand Prairie is preparing to roll out a new and improved Water Utility Customer Portal in mid-2025, and we can’t wait to share all the great features it will bring you!
- All-in-One Portal: Easily view your billing statements, account details, water usage and more—all in one convenient place.
- Easy Payment Options: Pay your bill anytime, anywhere from your computer or mobile device.
- Quick Access to Forms & Info: Find important documents and resources with just a few clicks.
We are constantly looking for ways to improve your experience, and we’re excited to introduce you to many new features!
What’s Changing
- Water Portal URL:
- The new system will require you to register your account. Once it is available, you will receive an invitation from NoReply_WaterBillingCustomerService@gptx.org notifying you that the new portal is live.
- Use the new URL to access your account, view and pay your bills, and manage your services.
- Your existing account information and recent statement amount will be required to retrieve your new account number and log into the new portal.
- Account Number
- Each customer will be assigned a new account number.
- You can retrieve your new account number as you complete the registration process for the new Water Utility Customer Portal.
- Your new account number will also be on your paper water billing statements.
- Automatic Statements to Water Utility Account
- Customers who pay online or use automatic payments will need to re-enter bank account information and re-enroll in automatic payments.
- Customers who make payments on non-city related portals, such as banks, e-lockboxes and payment processors will need to update your water account number to ensure payments are directed to the correct account.
- Where to Monitor Water Usage
- Water usage will now be available directly in the new portal! You will no longer need to manage separate logins for billing statements and consumption information.
What’s Staying the Same
- Your billing cycle will continue to follow a monthly format.
- Statement due dates will remain 21 days after the statement date.
- Payment Options: You can still pay your bill in the way that works best for you:
Online:
Using the new portal when it goes live.
By Mail:
City of Grand Prairie Utility Customer Service
PO Box 660814
Dallas, TX 75266-0814
In-person (Monday-Friday 8 a.m.-5 p.m.):
City Hall
300 W. Main St.
Grand Prairie, TX 75050
FAQs About the New Water Utility Payment System
Q: Why is the billing system changing?
A: We are upgrading to a new customer information system to enhance the user experience of our residents, business owners and future water customers. The new portal consolidates functionality and information in one place to make managing your account easier and more efficient.
Q: When will the new billing system be available?
A: The new billing system is scheduled to be implemented later this year. Stay tuned for specific dates and more information.
Q: Will my account information and payment history transfer over?
A: Yes, account information and payment histories will be securely transferred to the new system, so you won't lose any important data.
Q: Do I need to do anything during the transition?
A: There will be a few simple steps to register your account once the new system is launched. We will provide detailed instructions to guide you through the process and our Customer Care Team will be available to answer questions for you along the way.
Q: Will I need to re-enroll in Auto Pay once the new system is live?
A: Yes, to maintain Auto Pay, you will be required to re-enroll. Instructions will be provided to guide you along the way and our Customer Care Team will be available to answer questions should you need assistance.
Q: Will my account number change?
A: Yes, with the system upgrade, each customer will receive a new account number. This information will be included on billing statements and can be retrieved via the new portal using prior account information and recent statement amount.
Q: Will my billing cycle or due dates change?
A: Updates to billing cycles were completed earlier this year in preparation for the new system implementation. No additional changes are expected and the transition will not have any further effect on your payment schedule.
Q: What features will the new billing system offer?
A: The new system will offer a unified portal where you can access billing statements, view account information, make payments, track water usage, manage communications with customer care, and access important forms and information—all in one place.
Q: How do I set up automatic payments with the new system?
A: Setting up automatic payments will be straightforward. Once the new portal is live, you'll find an option under your account settings to enroll in automatic payments. Detailed instructions will be available to assist you.
Q: Can I still receive paper bills instead of electronic ones?
A: Yes, if you prefer to receive paper bills, you can continue to do so. There will be an option in the new portal to select your preferred billing method.
Watch this website and city communications for more updates and information on how to access the new Water Utility Customer Portal when it becomes available.
Thank you for being a valued customer.
For questions and more information, email: NewPortal_Info@GPTX.org