Why do I need to register again if I already had an account?
You must re-register using the same email address to link your existing information from the previous Customer Self-Service (CSS) system with the new Civic Access system.
Where do I go to register for CSS?
You can access the City of Grand Prairie’s CSS portal website through the City website.
What information do I need to create an account?
You will need:
- Your email address (must be the same as your previous CSS registration)
- First Name
- Last Name
- A new password
How do I verify my email address?
After signing up, check your email inbox for a verification code. Enter this code in CSS registration page to complete the verification process.
What happens after I verify my email?
- If you were previously registered, you will be redirected to the main dashboard.
- If you are a new user, you must complete additional verification steps.
What steps do new users need to complete after email verification?
New users must complete three verification steps, including entering their address details.
What if I don’t receive the email verification code?
Check your spam or junk folder. If you still don’t see it, try resending the code from the registration page or contact the support team through the contact information provided on the Civic Access website.
Can I use a different email address than my previous CSS account?
No, to link your existing records, you must use the same email address as your previous CSS account.
Who should I contact if I have issues with registration?
For assistance, reach out to the City of Grand Prairie’s support team through the contact information provided on the CSS website.
What if I forgot my password after registration?
You can reset your password by clicking on "Forgot Password" on the login page. A verification code will be sent to your registered email.
What if I no longer have access to the email I used in CSS?
If you no longer have access to your old email, you can register with a new email address by creating a new account. After registration, contact the City of Grand Prairie’s support team to request merging your new account with the previous records associated with your old email.
Can I register multiple accounts with the same email?
No, each email address can be linked to only one CSS account.
What devices can I use to register?
You can register using a desktop computer, laptop, tablet, or smartphone with an internet connection.
What should I do if I experience technical issues during registration?
Try clearing your browser cache, using a different browser, or restarting your device. If the issue persists, contact the City support team.
Will I receive confirmation after successfully registering?
You will not receive an email confirmation after successful registration. However, you will be automatically logged into your CSS portal, where you can access your dashboard and navigate through the available menus.
Do I need to complete the verification process immediately after registration?
Yes, completing verification promptly ensures access to all CSS features without delays.
Can I update my profile information after registering?
Yes, once logged in, you can update your personal details from your CSS dashboard under user info page.